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Pre Order Shipping

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Re: Pre Order Shipping

Postby zebrastealer » Fri Jun 14, 2013 9:46 am

Even if the order got cleared from customs today, we'd most likely be waiting at least until the week after next before units arrive (after clearing customs they still have to go to fulfillment center for boxing/addressing then add ship time. If on the other hand things don't clear, it's anyone's guess when we'll finally receive our units. This is so frustrating!
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Re: Pre Order Shipping

Postby usb420 » Fri Jun 14, 2013 10:00 am



I think I see mine somewhere in that pile! :(
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Re: Pre Order Shipping

Postby edpsx » Fri Jun 14, 2013 10:40 am

Id just like to know if the orders have gotten outta customs yet. Is that too hard of a question to answer? :D
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Re: Pre Order Shipping

Postby digby5000 » Fri Jun 14, 2013 10:46 am

I just sent support a message. Here's the response i got. Not very encouraging:

******

The latest update is available on our blog. You can find it here:

http://www.oculusvr.com/blog/oculus-at-e3-2013/

We're hoping to have this sorted out by next week, or the last week in June.

Hope this helps,

Oculus VR Support
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Re: Pre Order Shipping

Postby s0uL » Fri Jun 14, 2013 10:51 am

digby5000 wrote:I just sent support a message. Here's the response i got. Not very encouraging:

******

The latest update is available on our blog. You can find it here:

http://www.oculusvr.com/blog/oculus-at-e3-2013/

We're hoping to have this sorted out by next week, or the last week in June.

Hope this helps,

Oculus VR Support


ugh
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Re: Pre Order Shipping

Postby zebrastealer » Fri Jun 14, 2013 10:54 am

Well, may as well start a pool - my guess is mid-July for delivery. July 12th. Other guesses ?
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Re: Pre Order Shipping

Postby usb420 » Fri Jun 14, 2013 11:01 am

zebrastealer wrote:Well, may as well start a pool - my guess is mid-July for delivery. July 12th. Other guesses ?


I got my "order is about to ship!" email on May 28th and no correspondence since then. I'm in California so my guess would be...June 3rd at the latest?
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Re: Pre Order Shipping

Postby edpsx » Fri Jun 14, 2013 11:12 am

This was my answer to the customs question.

I asked "Have the units stuck in customs cleared out yet?"

Answer:

"Your order is currently in 'Processing' status. This means your Rift has begun the build phase.

After it's been tested and a Courier has picked up the package, your order status will change to Shipping. Then 24-48 hours later, you should see a tracking number posted on the Order Information page - https://www.oculusvr.com/sales

This process may take a couple of weeks.

Hope that helps"

Guess they dont want to give a simple yes or no.
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Re: Pre Order Shipping

Postby ishist » Fri Jun 14, 2013 11:15 am

It's all very sad. I'm going to wind having to do some logistical gymnastics to get my delivery address changed as we're moving in a week.

I've been requesting a Order Page link a couple of time a day just so I can have an OculusVR email pop up in my inbox.
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Re: Pre Order Shipping

Postby Huckleberry » Fri Jun 14, 2013 11:18 am

ishist wrote: I'm going to wind having to do some logistical gymnastics to get my delivery address changed as we're moving in a week.


I'm in the exact same scenario. I just wrote them to ask what to do.
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Re: Pre Order Shipping

Postby HappyHimitsu » Fri Jun 14, 2013 11:25 am

usb420 wrote:I should've known better than to get excited. Now my rift is in the cursed batch :?

Where is customs? I will go there and pick mine up in person.

This.

I have been reading online that the best thing a person can do when their package is stuck in customs is call and talk to them about it.
Perhaps all of us who are relevant to the issue should organize a 'mass calling' and make a deal to call customs asking about our products on the same day.

If they are indeed 'enjoying' our Rifts or anything of the like, maybe this will help spur them on to get the ball rolling?

Either way, it's better than doing nothing.
~A stone rolls not off the path of it's own accord~ -JT
~Let go or be dragged~ -Zen
'Be Wary of Geeks bearing Gifts....' -trojan/win32.war
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Re: Pre Order Shipping

Postby jasonatokc » Fri Jun 14, 2013 12:36 pm

July 18th would be my guess :(
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Re: Pre Order Shipping

Postby gravity360 » Fri Jun 14, 2013 12:59 pm

Those who went to processing on the 28th of last month, I'd have to guess that those units will not arrive until around the 21st to the 28th of June. This is of course assuming that another shipment comes in and doesn't get caught up in customs. I suspect that this wouldn't happen as Nate and Palmer have spoken with them on the issue, so next batch becomes batch to fill in for "previous" batch and once the batch that is stuck clears it can be pushed out to the following sequential batch. Either way it will put at least an additional 2 weeks onto any expected time that you may have.
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Re: Pre Order Shipping

Postby erick » Fri Jun 14, 2013 1:11 pm

Thanks for providing us with the update, digby5000.

Oculus VR Support wrote:The latest update is available on our blog. You can find it here:

http://www.oculusvr.com/blog/oculus-at-e3-2013/

We're hoping to have this sorted out by next week, or the last week in June.


If Oculus is now expecting to clear customs in June, it must mean it will happen in mid July. Hopefully these shipments arrive before August.
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Re: Pre Order Shipping

Postby EAPidgeon » Fri Jun 14, 2013 1:23 pm

Well I was already sort of expecting it, shame i'm going to be on vacation for a month until August after next week, but what can you do, customs just wants to scam more money because it's not like they would ever just try to do their actual job in a efficient manner.
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Re: Pre Order Shipping

Postby captaintrips » Fri Jun 14, 2013 1:24 pm

DO NOT CALL CUSTOMS.

they cannot and will not help you with this issue. The orders are still being processed and are en route to oculus to be further labeled and shipped to you... They are not labeled to you if they are coming into customs from china. You'll only end up causing confusion and problems for Oculus and yourself.

We are all going to have to just wait it out.
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Re: Pre Order Shipping

Postby Maxsayo » Fri Jun 14, 2013 1:34 pm

I will just have to tell myself that in reality, I never bought anything. The oculus was too good to be true and it will always be out of my reach. lol
So instead of quoting the weekend it has now changed to next week or the end of June am I correct in hearing this?
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Re: Pre Order Shipping

Postby Tudoh » Fri Jun 14, 2013 1:59 pm

Order number 44108 here. Just arrived here in the netherlands.
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Re: Pre Order Shipping

Postby blackplastick » Fri Jun 14, 2013 2:42 pm

What the hell? Euros as high as order # 50XXX are getting theirs and some people have been waiting for over 6 months? THAT'S BULLSHIT. I have patiently wait for 6 months with no complaints but I am getting impatient now.
Last edited by blackplastick on Fri Jun 14, 2013 2:44 pm, edited 1 time in total.
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Re: Pre Order Shipping

Postby spire8989 » Fri Jun 14, 2013 2:43 pm

blackplastick wrote:What the hell? Euros as high as order # 50XXX are getting theirs and some people have been waiting for over 6 months? THAT'S BULLSHIT.


Yeah, let's not think logistically, let's just yell and bitch. U.S. is stuck in customs, has nothing to do with the Euros.
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